Intro
This shipping policy explains how Rocket Ventures Inc. operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.
Please read this shipping policy together with our terms and conditions to familiarize yourself with the rest of our general guidelines.
We strive for a swift preparation process and orders are typically processed and dispatched within 3 to 5 business days so that customers can receive their items promptly.
Once processed, orders typically arrive in 3 to 5 business days.
International Shipping
We recognize the global nature of online shopping and are fully committed to accommodating the needs of international customers. However, at this time our products are only available to customers in Canada and the United States.
Any possible customs taxes or duties that your country might impose on packages originating from outside your country will be included in your order. You will not need to pay any of these charges upon delivery.
Delayed Orders
Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly.
Tracking Orders
Upon request, we can provide tracking information.
Refunds and Returns
If you have any questions about refunds, returns or exchanges, please review our Refunds and Returns policy.
Contacting us
If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the Contact page.
This document was last updated on February 20, 2025